BOOKING POLICIES
Payment for Studio Time
In order to confirm a session, we require a deposit within 48 hours of receiving an invoice. Balance of invoice is due at session start. For sessions of 4 hours or more, a 50% deposit is required. For all sessions under 4 hours, mastering, graphic design, video services, vocal lessons and any offsite services, full payment is required.
Accepted Forms of Payment
We accept cash and credit cards (Visa, Mastercard, American Express, Discover) for payments. Due to the rise in fraudulent credit card activity, we require all credit cards payments to be physically swiped at the studio. If you want to make a payment by phone, we require a completed online form and uploaded copy of the front and back of the credit card and a copy of the cardholder's ID to process a payment. We cannot process Capitol One cards over the phone.
Cancellations
"No show" sessions will be billed for full time booked.
Refunds
If you have made an error in making your payment or cancel your session within the cancellation guidelines presented above, Patchwerk will honor your request for a refund made within 15 business days of your payment. To request a refund, call 803-542-1341 or dm scorchwav on IG. Refunds are returned using the original method of payment, except cash payments which will be returned via check. If you made your payment by credit card, your refund will be credited to that same credit card.
Policies and Helpful Info
1) Smoking is only permitted in the B - Room. Please do not smoke in any other area of the facility. 2) The studios are kept between 72-74 degrees to protect the equipment. Please plan accordingly and bring a jacket if the temperature could be an issue for you.